Far Horizon Group

Product support

Find the right help quickly.

Choose your product for support, privacy information, and current availability. Include the app version and device when reporting a problem.

In service

CrewCalc

Schedule, contractual-pay, trip, and operational-tool support. Tip: the in-app diagnostic bundle (Settings → Export Diagnostic Bundle) is the fastest way for support to see exactly what you see.

CrewCalc support

Preparing for launch

CrewBook

Logbook entry, imports, reports, backup, and data-portability support.

CrewBook support

Before you write

A useful support note includes:

  • The product name, app version, and device/operating-system version.
  • What you expected to happen and what happened instead.
  • The steps immediately before the issue.
  • A privacy-safe screenshot if it helps—remove schedules, names, identifiers, and operational records that are not necessary.
Do not send passwords, account recovery material, API keys, employee identifiers, full schedules, OOOI photos, or other sensitive operational records by email.

Email product support

Important

Use approved sources for operations.

Far Horizon Group apps are informational tools. They do not replace an operator’s approved systems, manuals, dispatch or operational control, official records, regulatory guidance, or required pilot verification.

Flight tracking can be delayed, incomplete, or unavailable. Logbook calculations and imported records should be reviewed by the pilot before they are relied upon.